Privacy Policy

Mainstreet Credit Union has formally adopted the Credit Union Code for the Protection of Personal Information and its related policies and procedures. This means that when you conduct business with us, you can be assured that your privacy is vigorously protected. We respect and recognize your right to control the collection, use and disclosure of all your personal information.

Credit Unions in Canada have a long history of respecting the rights of their members and Mainstreet Credit Union is committed to the continued development of policies, procedures and service offerings that maintain these rights.

We urge all members to take the time to review the Code – contact us and we’ll provide you with a complete copy.

Here is a summary of the ten principles of the Credit Union Code for the Protection of Personal Information.

  1. Accountability: We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.
  2. Identifying Purposes: Before or at the time we ask you for personal information, we will identify the purpose for which it is collected.
  3. Consent: We require your knowledge and consent for the collection, use, or disclosure of personal information.
  4. Limiting Collection: The collection of personal information is limited to only the purposes we’ve identified to you.
  5. Limiting Use, Disclosure, and Retention: We will only use or disclose your personal information with your consent (or as required by law). We will only retain your information as long as necessary to fulfill identified purposes.
  6. Accuracy: We will keep your information accurate, complete and up-to-date.
  7. Safeguards: We will protect your personal information with appropriate security safeguards.
  8. Openness: We will make specific, understandable information readily available to you about our personal information policies and practices.
  9. Individual Access: When you request it, we will give you access to the existence, use and disclosure of your information. You are entitled to question its accuracy and completeness.
  10. Challenging Compliance: You are entitled to question our Privacy Officer on our compliance with these principles.

Take the time to know your rights, and how your information is protected by the Credit Union Code for the Protection of Personal Information!

We welcome any questions or concerns with regards to our privacy policy. Please contact our Privacy Officer via email at, or by phoning 519-542-0483, or in writing to:

Mainstreet Credit Union Limited
Privacy Officer
1295 London Road
Sarnia, ON
N7S 1P6

For information related to the Office of the Privacy Commissioner or to file a privacy complaint, please visit