Resolving and Reporting

Resolving and Reporting Privacy Issues:

  • Minor privacy issues are, if possible, initially handled and resolved with Members at the branch level.
  • Unresolved and significant privacy issues are reported promptly to the Privacy Officer.
  • The Privacy Officer determines the severity and complexity of the issue and organizes resources to initiate a quick response and resolution with input and assistance from other staff.
  • The Privacy Officer ensures significant privacy issues are resolved with the Members concerned and reported to the Audit and Risk Committee, immediately in the case of a breach of privacy, at their next meeting otherwise and summarized within quarterly reporting to the Committee.
  • The Privacy Officer ensures that requirements for data breach reporting and notifications that impact Members will be reported in a timely manner. Notwithstanding the general terms of this policy; the collection, use and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

For information related to the Office of the Privacy Commissioner or to file a privacy complaint, please visit